I travelled all the way from Australia to Los Angeles this week for a little work and pleasure mixed together. It is always good to do both when you can. And as travel researchers, I can honestly say that there is never a time that Carolyn and I are not on the job - even when we are on holiday. As a travel industry professional, you would know that the job tends to extend to ongoing verbal commentary and analysis to those travelling with you. Service critiques and inspection of all manner of tourism product and service delivery along the … [Read more...]
What Made This The Best Holiday Ever
Sorry for the gap in communication. But I am just back from the best holiday I have had in years. What made it the best holiday? Aside from a bee sting on miss 7 year old and Mum apparently squeezing the venom sack injecting more sting, everything was perfect. Everyone was happy and catered to. Service was faultless. And what's more, it was right here in Australia. … [Read more...]
Are You Mentally Available For Your Customers?
Last year a little corner shop business called the Lash Lounge opened up near my home in Sydney's Inner West. After my partner’s inevitable jokes about the name, we confirmed that it is in the business of eyelashes and eyebrows beautiful. … [Read more...]